We know that you don’t just need medical support during practice hours and that you may need advice at any time of day. Our new online consultation system gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to us for review if you need further guidance.
The Surgery is OPEN
The majority of our work is now by telephone, video and photograph; we are learning that we can do much of our work this way. After telephone assessment, we see some patients face-to-face in the Surgery when we feel it is clinically important. Many of our patients have enjoyed using the new IT tools and we are very grateful to you for adapting so quickly to the new ways of working. As the risk of Covid-19 reduces we will discover a "new normal", and will no doubt continue to use video, photographs and telephone calls extensively, as well as our traditional face-to-face consultations where an examination is needed.
Many of our patients have told us that they would like to purchase equipment to help with self-care and remote consultations, and if you are able, we would suggest that you purchase a thermometer, a blood pressure machine and maybe a pulse oximeter, all of which are easy to use at home. All three pieces of equipment can be readily purchased online or from one of our local pharmacies who will be happy to advise you.
Dr Caroline Dain July 2020
The practice received a full disinfection treatment over the weekend as we are now welcoming increasing numbers of patients back on-site and as our remotely working staff start to return. Please see the link to the video that our cleaning company filmed https://youtu.be/-IyNpbkxLn0.
We hope that everyone will be reassured to know that we continue to do all we can to keep our patients, staff and visitors safe at Parkfield and are grateful in return for the understanding patients have shown with regard to the wearing of face coverings on-site.
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(Site updated 13/08/2020)